Privacy Policy

    Last updated: January 2025

    1. Introduction

    NorthWestWasteSolutions Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

    2. Information We Collect

    Personal Information

    We may collect personal information that you voluntarily provide to us, including:

    • Name and contact details (email, phone number, address)
    • Service requirements and preferences
    • Payment information
    • Communications with us

    Automatically Collected Information

    When you visit our website, we automatically collect certain information:

    • IP address and browser type
    • Device information
    • Pages visited and time spent
    • Referral source

    3. How We Use Your Information

    We use your information to:

    • Provide and improve our waste removal services
    • Process your bookings and payments
    • Communicate with you about your service
    • Send marketing communications (with your consent)
    • Comply with legal obligations
    • Improve our website and user experience

    4. Legal Basis for Processing (GDPR)

    We process your personal data on the following legal bases:

    • Contract: To provide our services to you
    • Legitimate Interest: To improve our services and marketing
    • Consent: For marketing communications
    • Legal Obligation: To comply with waste management regulations

    5. Data Sharing

    We may share your information with:

    • Service providers (payment processors, IT services)
    • Regulatory authorities (Environment Agency)
    • Professional advisers

    We never sell your personal data to third parties.

    6. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

    7. Data Retention

    We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Waste Transfer Notes are retained for a minimum of 2 years as required by law.

    8. Your Rights

    Under GDPR, you have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure of your data
    • Restrict processing
    • Data portability
    • Object to processing
    • Withdraw consent at any time

    9. Cookies

    Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.

    10. Contact Us

    For privacy-related enquiries, please contact:

    North West Waste Solutions Ltd
    80 Lord St, Kearsley
    Farnworth, Bolton, BL4 8BE
    United Kingdom
    Email: privacy@northwestwastesolutions.co.uk
    Phone: +44 7751 583350

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

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